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Business Analyst – Websites & CRM Systems
Overview
Our client is looking for a Digital Business Analyst to support website modernisation and CRM transformation initiatives.
Why should you join?
- Government Project
- Salary up to $10k/month
- AWS + Up to 21 ALs
You will act as the bridge between business and technical teams, translating business needs into clear requirements and ensuring solutions deliver strong user and business value.
This role focuses on improving customer service systems, CRM platforms, and public-facing websites, including AI-driven capabilities and self-service solutions.
Key Responsibilities
1. Business Analysis & Requirements Gathering
- Analyse current business processes across customer service, CRM, and websites
- Gather and document functional & non-functional requirements
- Work with stakeholders (HQ, schools, users) to define business needs
- Document workflows, business rules, and system integrations
2. Process Mapping & Optimisation
- Develop current state & future state process maps
- Identify gaps, inefficiencies, and improvement opportunities
- Design improved workflows with automation, AI, and self-service features
3. CRM Systems Analysis
- Assess existing CRM system capabilities and limitations
- Define requirements for AI-powered customer service features (e.g. routing, escalation)
- Support integration design between CRM and other systems
4. Website & Knowledge Management
- Gather requirements for websites and internet-facing platforms
- Define user journeys, user stories, and acceptance criteria
- Support information architecture and UX design for better user experience
5. Data Analysis & Insights
- Analyse customer service and website data to identify trends
- Define KPIs and success metrics
- Provide insights to support system and process improvements
6. Solution Design & Documentation
- Produce BRDs, functional specs, and process flows
- Create wireframes/mockups where needed
- Maintain traceability from requirements to testing
7. Testing & Quality Assurance
- Develop test scenarios and UAT plans
- Coordinate testing with stakeholders and technical teams
- Ensure solutions meet business requirements
8. Stakeholder Management & Training
- Facilitate workshops and discussions
- Support change management and documentation
- Assist with user training and system adoption
Requirements
- Minimum 4 years of Business Analyst experience in digital or system transformation
- Experience with CRM systems and customer service processes
- Strong skills in:
- Requirements gathering
- Process mapping
- Solution design
- Experience with website or digital platform projects
- Knowledge of data analysis and performance metrics
- Understanding of AI/automation in business processes
- Familiarity with data governance, security, and compliance
- Good understanding of UX and customer journey mapping
- Strong communication and stakeholder management skills
Interested candidates may click on apply or apply via email to kenwi.g@scientecconsulting.com
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Kenwi Goh Jian Wee – R26159880
ScienTec Consulting Pte Ltd - 11C5781
We are seeking an experienced Project Manager to lead, coordinate, and deliver secure, high-impact government technology initiatives that support public sector transformation.
- Opportunity to be a part of an innovative team driving digital transformation across the public sector.
- Attractive remuneration package commensurate with experience.
- Hybrid work arrangement.
Responsibilities:
- Lead the planning, execution, and delivery of technology projects for government agencies, ensuring timelines, scope, and budget are met.
- Collaborate with cross-functional teams to gather requirements, translate business needs, and define deliverables.
- Identify and manage project risks, develop mitigation strategies, and proactively address challenges.
- Coordinate project resources, including personnel, technology, and budget, to optimize outcomes.
- Ensure all deliverables meet quality standards and comply with relevant government regulations and policies.
- Provide regular project status reports, updates, and insights to leadership and stakeholders.
Requirements:
- Minimum of 5 years’ experience managing technology projects, preferably within public sector or government environments.
- Proficiency with project management tools and methodologies (e.g., Microsoft Project, Jira, Agile).
- Strong stakeholder engagement, collaboration, and communication skills.
- Demonstrated leadership in cross-functional teams and proven ability to manage multiple priorities.
Interested candidates may click on apply or apply via email to spml@scientecpersonnel.com (indicating Job ID J68168 for faster processing).
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data as it is not required at this application stage
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Lee Wen Ying (Mattias) - R23112909
ScienTec Consulting Pte Ltd - 11C5781
We are looking for an experienced Business Analyst with keen interest in delivery of Government Projects.
- Opportunity to work on large scale digital transformation projects .
- 5 days work week (Mon to Fri), Hybrid Work Arrangement.
- Attractive remuneration package.
Responsibilities:
- Conduct thorough market and solution analyses, along with user interviews, to define the problem space, uncover opportunities or synergies, and deliver actionable insights that guide product success.
- Establish key success factors, develop metrics, and build dashboards to track performance—enabling clear measurement of outcomes and alignment with goals.
- Analyze product performance after launch, identify areas for enhancement, and facilitate iterative improvements to drive ongoing value.
- Evaluate the impact of change requests, estimate resource needs, and ensure requests are actionable and resource-appropriate.
Requirements:
- Min 5 years’ experience required, Computer Science or IT related tertiary education.
- Experience in full software / product development life cycles using Agile Methodology.
- Demonstrated ability to collect and synthesize data into actionable insights, with proven experience working end-to-end alongside product teams to influence outcomes.
- Excellent verbal and written communication skills, empowering clear idea pitching and effective stakeholder alignment.
- Thrives under tight deadlines, with strong prioritization and independent working capabilities.
Interested candidates may click on apply or apply via email to spml@scientecpersonnel.com (indicating Job ID J68167 for faster processing).
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Lee Wen Ying (Mattias) - R23112909
ScienTec Consulting Pte Ltd - 11C5781
We are looking for a Full Stack Developer to develop and maintain secure, scalable web applications for a government digital transformation project with nationwide impact.
Why Join Us:
This is more than just another engineering role — it’s an opportunity to work on large-scale systems with real societal impact, while growing your skills in a modern, cloud-based environment.
- Contribute to Government Projects
- Hybrid Work Arrangements
- Up to S$10,000 + AWS / Up to 21 days AL + Birthday Off
Key Responsibilities:
- Design, develop, and maintain secure, scalable web-based applications
- Build responsive front-end interfaces and robust backend services
- Develop and integrate RESTful APIs with internal and external systems
- Maintain technical documentation including system design and review, user guides, test plans, and system architecture.
To Succeed:
- Min. 4 years of experience in Full Stack Software Development with expertise in (Reactjs/Node.js or similar)
- Experience with Serverless tools, containers or AWS (Amazon Web Services)
- Strong proficiency in JavaScript, with preference for TypeScript experience
- Strong foundation in Software Architecture and Design patterns
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Elias Yeo HongJie (Outsourcing Team)
ScienTec Consulting Pte Ltd - 11C5781
We are looking for an experienced Business Analyst to drive our digitalization projects for Singapore Government agencies.
- Salary up to $10,000 + AWS
- Hybrid Work Arrangement
- Up to 21 days of Annual Leave, Birthday off, etc
Responsibilities:
- Collaborate with stakeholders to elicit and document business requirements and translate them into user-stories.
- Analyze requirements to drive the design or review of test cases/business model/processes.
- Translate requirements into functional specifications, epics, user stories, and acceptance criteria
- Evaluate emerging technologies and industry best practices to recommend forward-looking solutions
Requirements:
- Degree in Computer Science / Information Technology / Business or any relevant discipline
- Experience in Agile methodologies
- Good stakeholder engagement and communication skills
- Good understanding of cloud-based applications and familiar with AWS (S3, RDS, CloudWatch, EKS, etc.)
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Elias Yeo HongJie (Outsourcing Team)
ScienTec Consulting Pte Ltd - 11C5781