Senior Quality Lab Analyst (6 months contract)

Location: Woodlands, Singapore

Reporting to: Quality Team Lead

As a Senior Quality Lab Analyst, Flavours with Givaudan, you will manage the quality compliance for both finished goods and raw materials as per stipulated guidelines. You will report directly to the Asst. QC Manager, Flavours and also will:

• Performs sensory evaluation, chemical, physical testing of flavoring products or ingredients to ensure that products are conforms to requirements standard & specification.
• Enter test results into SAP timely resulting in an acceptance or rejection.
• Support microbiological testing of flavoring products, raw material, environmental and water.
• Support investigations on microbiological quality related matters
• Lead the Cleaning & Environmental Monitoring Program
• Maintenance of laboratory / Quality Control equipment includes monitoring equipment calibration.
• Identify opportunity for improvements in QC
• To implement ISO 9001, HACCP, FSSC 22000 and EHS in daily working activities and supporting all audit (include customer audit).

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to company? Then come and join us - and impact your world.

Your professional profile includes:

• Diploma in Chemistry, Biology, Analytical Chemistry, Microbiology with minimum 2 years experience in QC or Bachelor’s degree in Chemistry, Biology, Analytical Chemistry, Microbiology with/without experience in QC.
• Sensory Evaluation experience preferred
• Operational experience and strong affinity on laboratory system, analytical equipment and instruments and microbiological testing experience preferred
• Good technical understanding, computer, organization, oral and written communication skills are required

Customer Care Specialist (12 months contract)

Reports to: Customer Care Manager

Location: Pioneer, Singapore

About the Role:

As a Customer Care Specialist you will be the central link between the customer, operations, sales team and GBS to ensure the client's requirements are met in the most efficient and cost-effective way. You will build strong relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through shipment for assigned customers and affiliates.

Main responsibilities:

• Strategy design and execution

• Execute Customer Care strategy and follow global guidelines

• Project management

• Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant

• Subject matter expertise

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate

• Actively work with the customer care team on customer relationship and delivering superior customer experience

• Day to day communication and collaboration with customers, operations, sales and GBS

• Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

• When applicable determine corrective action with the help of the Support Office and Control Tower

• Prepare Debit and Credit notes, process quality notifications and Customer Returns

• Manage customer expectations and building strong relationships

• Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings

• Proactively ask for and act upon Customer feedback

• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements

• Provide coverage and support accounts for other team members as necessary

• Identify the right method based on the urgency and issue

• Knows how to diffuse a difficult situation and get resolution with the customers

• Follow the new Customer/product processes and contribute to improve New customer experience

• Participate to Customer visits and presentations when required

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to company? Then come and join us - and impact your world.

Job Purpose
To provide maintenance support for the safe, efficient and reliable plant operation with planning and scheduling of maintenance work orders and coordination of maintenance service contracts for Singapore Fragrance at Pioneer Site. He will also provide field support for Utility Function Group.

Core Responsibilities

• Manage, plan and track notification and work orders for the whole Work Order Workflow
• Work closely with Maintenance Supervisor for the planning and scheduling of work orders to optimize Engineering resources
• Monitor and follow up Work Orders according for effective and standard workflow; to ensure schedule adherence to the required dates
• Custodian for work order work flow and maintenance procedures in ISO
• Work with End User, Engineering Functional teams, vendors and other stakeholders on Maintenance Service contracts both for new contracts and/or renewal of contracts, working with stakeholders for optimization of the service contracts
• Setup and Management of SAP Maintenance Plan with support from Engineering Functional Teams
• Manage and update the SAP Functional Locations to adapt to the site changes
• Spare Inventory Management (inclusive of replenishment of spares) and Stock Count 
• Trainer for SAP Functionalities (Maintenance and CAPEX) for the Engineering personnel and site users.
• Coordination with Production schedulers for Engineering works impacting Production Equipment
• Support Utilities Function Groups in terms of coordination of maintenance work, contractors and permit issuing.
• Work with CAPEX Project Engineer to update new asset/equipment into the SAP
• Support Maintenance Supervisor and perform as second contact point for IFM 
• Drive/support initiatives to meet department and site goals
• Support CAPEX team with SAP adminstration
• Participate and drive continuous improvement according to site Continuous Improvement and Sustainability Initiatives.
• Department EHS lead to drive EHS initiatives and compliance
• Carries out any other works and tasks as directed by Manager

You?
Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to company? Then come and join us - and improve your world.

Academic Background

• Diploma in Engineering, Planning or related discipline.

Professional experience

• At least 5 years of experience in maintenance planning in manufacturing plant with at least 2 years of field engineering experience.
• Preferably with experience in FMCG, Pharmaceutical chemicals or petrochemicals industry

Technical Skills

• In depth knowledge of SAP (Maintenance module)
• Proficiency in work order planning and scheduling
• Basic understanding of Building, Mechanical, E&IC and Utilities work scopes
• Good knowledge of planned and scheduling maintenance principles
• Good understanding of financial concepts (e.g. OPEX, CAPEX).
• Proficiency in communication skills and stakeholder management
• Basic knowledge of regulatory rules and regulation and EHS requirements

Our Benefits:

• Attractive package with benefits
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Comprehensive healthcare plans
• PTO and family leave