Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm)
Working Location: South
Salary Package: SGD 4,500 + AWS
Employment Type: Contract
We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to join our operations and support team. You will play a critical role in ensuring the stability, reliability, and performance of our production systems by investigating incidents, resolving complex technical issues, and working closely with engineering and infrastructure teams.
Responsibilities:
- Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
- Investigate application errors, system alerts, performance degradation, and integration issues.
- Restore services within agreed SLA/OLA timelines and ensure proper incident closure.
- Perform in-depth troubleshooting using logs, metrics, and monitoring tools.
- Conduct root cause analysis (RCA) for recurring or high-impact incidents.
- Propose and implement corrective and preventive actions to reduce incident recurrence.
- Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues.
- Monitor system health, alerts, dashboards, and logs to proactively identify issues.
- Maintain and update runbooks, troubleshooting guides, and knowledge base articles.
Requirements:
- Minimum Diploma in Computer Science, Information Technology, or related discipline
- At least 4 years of relevant experience in helpdesk, application support, or technical support roles
- Experience supporting production systems in a high-availability or mission-critical environment.
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Strong hands-on experience with:○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc)○ Linux/Unix environments
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Wong Siew Ting (Maeve) - R25127375
ScienTec Consulting Pte Ltd - 11C5781