Job title: App Support Engineer

Job Description

Location: Central 

Working hours: 8.30 am - 6pm (onsite)

Salary: Up to 3,000 + AWS 

We are seeking an App Support Engineer to provide technical support and troubleshooting for end users across hardware, software, and network systems. The ideal candidate is customer-oriented, proactive, and able to resolve IT issues efficiently while maintaining a high level of service quality and professionalism.

Responsibilities: 

  • Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
  • Perform basic troubleshooting based on SOP and guides
  • Escalate tickets to next level and ensure resolution within Service Level Agreement
  • Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
  • Proactively escalate query trends or potential issues to team leader
  • Any other relevant duties as and when assigned by the Supervisor

Requirements: 

  • Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
  • At least 1–3 years of relevant experience in IT support or helpdesk roles.
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Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781