New Job Opening: App Support Engineer in 10 Pasir Panjang Rd, #10-01 Mapletree Business City, Singapore 117438

Job title:	App Support Engineer

Job Description

Location: Central

Working hours: 8.30 am - 6pm (onsite)

Salary: Up to 3,000 + AWS

We are seeking an App Support Engineer to provide technical support and troubleshooting for end users across hardware, software, and network systems. The ideal candidate is customer-oriented, proactive, and able to resolve IT issues efficiently while maintaining a high level of service quality and professionalism.

Responsibilities:

Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
Perform basic troubleshooting based on SOP and guides
Escalate tickets to next level and ensure resolution within Service Level Agreement
Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
Proactively escalate query trends or potential issues to team leader
Any other relevant duties as and when assigned by the Supervisor

Requirements:

Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
At least 1–3 years of relevant experience in IT support or helpdesk roles.

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Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781

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