Job title: L1 Helpdesk Engineer

Job Description

Location: Labrador MRT

Working Hours: 8.30 am - 6pm (Monday to Thursday), 8.30am - 5.30pm (Friday)

Salary: Up to 3,300 + AWS 

Employment Type: 1 year contract (full time, renewable)

Responsibilities: 

  • Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
  • Perform basic troubleshooting based on SOP and guides
  • Escalate tickets to next level and ensure resolution within Service Level Agreement
  • Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
  • Proactively escalate query trends or potential issues to team leader
  • Any other relevant duties as and when assigned by the Supervisor

Requirements:

  • Diploma in information technology field or engineering related field
  • Minimum 2 years of working experience in Technical Helpdesk operation
  • Prior experience in Government Technology agency will be an added advantage
  • High integrity, accountability, and teamwork.
  • Excellent interpersonal skills and bilingual proficiency.
  • Good command of written and spoken English to handle English speaking customers.
  • Familiarity with Windows management and security tools such as Microsoft Intune and Crowdstrike will be an added advantage

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Wong Siew Ting (Maeve) - R25127375
ScienTec Consulting Pte Ltd - 11C5781