Job title: UX Researcher & Service Designer

Job Description

We are seeking a passionate UX Researcher & Service Designer to shape meaningful citizen experiences, driving user-centred innovation and service transformation across high-impact digital initiatives

Why You’ll Love Working Here

  • Up to S$9,000 + AWS
  • Hybrid Work Arrangements
  • Government Projects

Responsibilities

  • Plan and execute in-depth qualitative research through stakeholder interviews, observational studies, and ethnographic methods to uncover user needs and behavioural insights
  • Conduct user research and usability testing to understand user needs, pain points, and behaviours, translating insights into actionable design solutions
  • Create and refine end-to-end user journeys, information architecture, and interaction designs that enhance usability, accessibility, and overall user satisfaction
  • Develop high-fidelity interface designs aligned with established design systems, ensuring consistency across digital products and platforms
  • Validate design concepts through usability testing and iterative improvements, leveraging user feedback and data-driven insights to optimize the user experience

Requirements

  • Min. of 5 years experience in service design, UX research, or related user-centred design disciplines
  • Track record of effective collaboration with developers and successful design implementation or a key contributor to the success of the products that have been launched
  • Prior experience delivering digital products or services within Singapore Government agencies, statutory boards, or public sector organisations
  • Proficiency in design tools e.g., Figma/Miro
  • A portfolio (Website, PDF, Google Slides, Figma, etc.) that demonstrates your design process

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

  • Contact you about potential opportunities
  • Delete personal data as it is not required at this application stage

Elias Yeo HongJie (Outsourcing Team)
ScienTec Consulting Pte Ltd - 11C5781