Job title: Business Analyst (Microsoft Dynamics 365)

Job Description

Business Analyst (Microsoft Dynamics 365 CRM)

We are looking for an experienced Business Analyst with 4–7 years of relevant experience to manage Business-As-Usual (BAU) support, governance, and continuous improvement for a Customer Feedback Management System built on Microsoft Dynamics 365. This role will ensure system stability, performance, and effective utilisation while supporting digital service delivery and operational excellence.

  • Government Project
  • Up to $9000/month
  • AWS + up to 21 ALs

Key Responsibilities

  • Oversee day-to-day BAU operations of the CRM platform, ensuring system availability, performance, and reliability
  • Act as the primary point of contact for business users on system issues, service requests, and enhancement requests
  • Manage and prioritise incidents, service requests, and change requests in accordance with agreed service levels
  • Perform root cause analysis and coordinate issue resolution with internal IT teams and external vendors
  • Support Microsoft Dynamics 365 configuration, including workflows, business rules, forms, dashboards, and related system settings
  • Manage system configuration, release planning, change control, and deployment coordination
  • Ensure data quality, integrity, and proper system usage across business functions
  • Identify and recommend continuous improvements to optimise business processes and system capabilities
  • Ensure governance, compliance, and adherence to relevant data protection policies and standards
  • Support enhancement initiatives through requirement gathering, testing, user acceptance support, and release implementation
  • Maintain system documentation, SOPs, and knowledge base materials
  • Generate reports, dashboards, and insights to support operational monitoring and decision-making

Requirements

  • 4–7 years of experience in Business Analysis, BAU application support, or CRM system support
  • Hands-on experience with Microsoft Dynamics 365 CRM
  • Strong knowledge of CRM configurations, workflows, business rules, forms, dashboards, and system administration concepts
  • Experience managing incidents, change requests, and releases in an SLA-driven support environment
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent stakeholder management and communication skills
  • Experience coordinating with vendors and managing service delivery
  • Proficiency with JIRA, Confluence, or similar requirements management tools
  • Familiarity with data governance, compliance, and data protection requirements is an advantage

 

Interested candidates may click on apply or apply via email to kenwi.g@scientecconsulting.com

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Kenwi Goh Jian Wee – R26159880
ScienTec Consulting Pte Ltd - 11C5781