Job title: Cloud Operations Engineer (AWS / Terraform)

Job Description

As a core member of the team, you will provide cloud operational support (including code-level fixes), own incident management, and continuously improve system reliability and operational excellence across production and non-production environments.

Working Hours: Mon-Fri

Working Location: Central

Salary Package: Up to $8800 (basic) + AWS

Job Type: Contract

Key Responsibilities

  • Monitor and analyse production and non-production environments using full-stack observability tools to ensure optimal performance, uptime, and user experience.

  • Own incident management end-to-end: detect, triage, resolve incidents, conduct root cause analysis (RCA), coordinate across teams/vendors, and produce post-incident reports.

  • Drive continuous improvement initiatives through data-driven insights in collaboration with product, development, and security teams.

  • Build and maintain operations documentation, runbooks, and SOPs to support audit compliance and knowledge sharing.

  • Automate repetitive operational and infrastructure tasks using Infrastructure-as-Code and scripting tools to reduce downtime and human error.

  • Implement and enhance monitoring, alerting, and logging across application and infrastructure layers (APM).

  • Manage day-to-day operational activities, produce performance and availability reports, and present insights to stakeholders and leadership.

  • Lead and coordinate 24/7 operations support, working with internal teams and external vendors to meet SLAs.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

  • Minimum 3 years of experience in Operations Support, Site Reliability Engineering, DevOps, or similar roles.

  • Hands-on experience providing L1–L3 support, including troubleshooting at application and infrastructure levels.

  • Strong experience with incident, problem, and change management using ITSM tools (e.g. ServiceNow, Jira Service Management, PagerDuty).

  • Experience implementing security controls and privileged access management for test and production environments.

  • Proven experience in full-stack monitoring and observability, including cloud-native and open-source tools (e.g. CloudWatch, Stackdriver, Prometheus/Grafana, OpenTelemetry).

  • Experience with automation and Infrastructure-as-Code (e.g. Terraform, Ansible, scripting).

  • Familiarity with Agile/DevOps practices, CI/CD pipelines, test-driven development, and information security best practices.

  • Experience managing cloud infrastructure and services (AWS, Azure, Google Cloud); cloud certifications are a plus.

  • Strong problem-solving, analytical, and communication skills, with the ability to explain technical issues to non-technical stakeholders.

  • A collaborative mindset, proactive attitude, and ability to thrive in a fast-paced, high-performance environment.

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781