Job title: Technical Lead (Application Support)

Job Description

We are seeking a Senior/Lead Application Support Engineer to to manage and oversee the smooth operation of critical applications, ensuring seamless user experience and system functionality. 

  • Competitive remuneration package (up to $6,200 + AWS + VB).
  • Hybrid working arrangement.
  • Leadership Role: Take charge of support operations and lead a dedicated team.

 

Responsibilities:

  • Oversee and manage a 24/7/365 level 1 application support team, ensuring continuous support for both applications and systems.
  • Participate in the recruitment and management of staff, including planning and organizing shift rotations.
  • Train team members on the application's functionality, interface, and features, ensuring they are equipped to handle support tasks.
  • Ensure team members provide adequate support to end-users, while also delegating tasks and responsibilities effectively.
  • Take full ownership of all issues raised, ensuring they are resolved, regardless of which development team or vendor is responsible.
  • Act as the primary point of contact for both technology teams and end-user clients on a day-to-day basis.
  • Maintain and update a knowledge base of known issues, defects, and troubleshooting techniques, and ensure problem tickets are properly managed.
  • Handle escalations effectively and manage client expectations to ensure smooth operations.
     
  • Debug and improve application code when necessary to resolve issues or enhance functionality. 

 

Requirements:

  • Minimum of 3 years experience in relevant roles (application support).
  • Prior experience in Web based applications / architecture.
  • Experience with some programming languages and willingness/ability to learn.
  • Given the round-the-clock nature of the operation, must be willing to work outside regular hours when needed.
  • Familiarity with IT industry practices and methodologies (ITIL foundation certification will be an added advantage). 

 

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Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781