Job Description
We are looking for Lead Application Support Engineer to join a FinTech company in Singapore!
- Salary up to $5,800 + AWS + Bonuses (attractive salary package & benefits)
- Great working culture and career progression
- Opportunity to explore and gain broader experience in FinTech industry
- Working Hours: Office hours
Responsibilities:
- Lead and run 24/7/365 shift level 1 application support team for applications and systems
- Involved in the recruitment process of the staff and management of the staff, plan shift rotation
- Train the team members on the application logic/usage, interfaces and features.
- Ensures the team members is providing necessary help to the end-users and assigns work to the staff
- Solves critical issues of the system which the less-experienced application support could not solve and help them in understanding the problems with the software systems
- Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
- Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
- Manage relationships with technology teams and end-user clients on a day to day basis
- Conduct application testing, support client application testing, and collect and summarize test result
- Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
- Train users on applications and help them resolve application issues
Requirements:
- Min 3 years of relevant experience in application/operations support (L1/L2)
- Experience in managing/leading a team and planning shift roaster
- Domain knowledge in FinTech will be an added advantage
Liew Chien Hui - R2090138
ScienTec Consulting Pte Ltd - 11C5781