Job title: Application Support Specialist (Government projects)

Job Description

We are seeking a L1 Application Support Specialist to join our client's team to troubleshoot issues, support enterprise applications, and deliver excellent user support.

  • Hybrid work arrangement.
  • Gain exposure to large scale government projects.
  • Career growth opportunities.

Responsibilities

  • Provide first-line support for enterprise applications and respond to user enquiries via support mailboxes.
  • Log, track, and resolve support tickets within agreed service levels (SLAs).
  • Triage and prioritise incidents, escalating complex issues to the L2/Application Support team when required.
  • Coordinate with technical teams to ensure timely issue resolution and follow-up.
  • Maintain support documentation, knowledge base articles, and operational runbooks.
  • Support governance and compliance activities across enterprise platforms.

Requirements

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Experience in IT helpdesk, application support, or L1/L2 support roles.
  • Familiarity with one or more of the following platforms: Salesforce CRM, Marketing Cloud, Workato, UiPath, Workday/Cumulus, Tableau, or Slack.
  • Experience using ITSM or ticketing tools such as ServiceNow, Jira, or equivalent.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.

Interested candidates may click on apply or apply via email to spml@scientecpersonnel.com.

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781