Job title: Software Support Engineer (Fintech)

Job Description

Software Support Engineer (Permanent)

Why Join Us?

  • Hybrid work arrangement
  • Up to 18 days AL + Medical Coverage
  • AWS + Variable Bonus

Join our client as a Software / Application Support Engineer and be part of a team supporting business-critical applications used by global financial institutions. You’ll be the first point of contact for users, handling incidents, troubleshooting issues, and ensuring systems run smoothly in a fast-paced production environment.

This role is ideal for candidates looking to build a strong foundation in application support, fintech systems, and financial technology.

Working Arrangement

  • Training Period:
    Mon–Thu (9:00am – 6:00pm) | Fri Work from Home
  • Post-Training:
    3-2-2-3 rotating shifts
    • Day Shift: 8:00am – 8:00pm
    • Night Shift: 8:00pm – 8:00am (WFH)

Key Responsibilities

  • Provide Level 1 application support to users and resolve incidents efficiently
  • Perform issue analysis and step-by-step troubleshooting
  • Communicate clearly with users, internal teams, and management
  • Log and track incidents, root causes, and resolutions accurately
  • Escalate complex issues to Tier 2 teams with proper documentation
  • Maintain and improve support documentation and troubleshooting guides
  • Collaborate with technical teams on system improvements and upgrades
  • Identify opportunities to improve support processes and service quality

Requirements

  • Diploma or Degree in Computer Science, IT, or related field
  • Willingness to work rotating shifts, including weekends and public holidays
  • Strong problem-solving and analytical skills
  • Good verbal and written communication skills
  • Exposure to fintech or financial systems (trading, payments, blockchain, capital markets) is a plus
  • Basic knowledge of HTML, Java, or scripting languages is an advantage

 

Interested candidates may click on apply or apply via email to kenwi.g@scientecconsulting.com

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Kenwi Goh Jian Wee – R26159880
ScienTec Consulting Pte Ltd - 11C5781