New Job Opening: IT Support Engineer in 10 Pasir Panjang Rd, #10-01 Mapletree Business City, Singapore 117438

Job title:	IT Support Engineer

Job Description

Location: Labrador MRT
Working hours: 8.30 am - 6pm (onsite)
Salary: Up to 3,300 + AWS

We are seeking an IT Support Engineer to provide technical support and troubleshooting for end users across hardware, software, and network systems. The ideal candidate is customer-oriented, proactive, and able to resolve IT issues efficiently while maintaining a high level of service quality and professionalism.

Responsibilities:
• Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
• Perform basic troubleshooting based on SOP and guides
• Escalate tickets to next level and ensure resolution within Service Level Agreement
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
• Proactively escalate query trends or potential issues to team leader
• Any other relevant duties as and when assigned by the Supervisor

Requirements:
• Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
• At least 1–3 years of relevant experience in IT support or helpdesk roles.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Wong Siew Ting (Maeve) - R25127375
ScienTec Consulting Pte Ltd - 11C5781

Upload Resume | Portfolio

File types (doc, docx, pdf, rtf, png, jpeg, jpg, bmp, jng, ppt, pptx, csv, gif) size up to 5MB

First name

Last name

Phone number

• By submitting your resume or by disclosing your personal data in connection with your job application, you are deemed to have consented to the collection, use and disclosure of your personal data for use in accordance with our Privacy Policy (www.scientecconsulting.com/privacy-policy). If you wish to withdraw your consent, please write to dpo@scientecconsulting.com.

I acknowledge

• We request that you DO NOT provide sensitive personal data such as government identification numbers (NRIC, passport number, drivers’ licence ) or any other sensitive personal data that is not required at this stage of job application. Please be informed that we may delete such data accordingly. We regret to inform that only successful applicants will be contacted.

I acknowledge

• I wish to be considered for positions other than what I have applied for. I consent to the Organisation retaining and using the personal data according to the Privacy Notice so that I can be contacted with regards to such other job opportunities.

I acknowledge

Job Description

Our use of cookies