New Job Opening: L2 Helpdesk Support Engineer (AWS) in

Job title:	L2 Helpdesk Support Engineer (AWS)

Job Description

We are seeking a capable and motivated Level 2 Application Support Engineer to join our operations and support team.

Opportunity to work on large scale digital transformation projects .
5 days work week (Mon to Fri), Hybrid Work Arrangement.
Attractive remuneration package.

Responsibilities:

Provide L2 support for production and staging systems, handling escalations and restoring services within SLA/OLA timelines.
Investigate incidents (errors, alerts, performance, integrations) and perform in-depth troubleshooting using logs and monitoring tools.
Conduct root cause analysis (RCA) and implement corrective/preventive actions to minimize recurring issues.
Monitor system health proactively and execute configuration changes, patches, and operational fixes.
Maintain documentation (runbooks, SOPs, knowledge base) while ensuring compliance, security standards, and supporting audits and releases.

Requirements:

Min 3 years of experience in application/system support within high-availability or mission-critical environments.
Strong hands-on experience with monitoring and log analysis tools (e.g., AWS CloudWatch, Grafana, ELK Stack) and Linux/Unix systems.
Working knowledge of cloud platforms such as Amazon Web Services, including services like ECS, Lambda, S3, and RDS.
Basic understanding of databases, REST APIs, and ITIL processes, with experience using tools like Jira.

Interested candidates may click on apply or apply via email to spml@scientecpersonnel.com (indicating Job ID J67574 for faster processing).

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

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