New Job Opening: Helpdesk Support Engineer in

Job title:	Helpdesk Support Engineer

Job Description

We are seeking a motivated Level 2 IT Support Engineer to join our operations and support team. You will play a critical role where you will manage incident investigations, perform deep technical troubleshooting, and help maintain high availability and performance across production systems.

Why You’ll Love Working Here:

Work on Government Projects
Hybrid Work Arrangements
Up to S$4,500 + AWS

Responsibilities:

Deliver Level 2 support for production and staging environments, managing escalations from Level 1 and ensuring timely resolution
Diagnose application faults, system alerts, performance issues, and integration failures using logs, metrics, and monitoring tools
Restore services within defined SLA/OLA targets and ensure incidents are fully documented and properly closed
Perform root cause analysis for recurring or high-impact incidents, implementing corrective and preventive measures
Collaborate with L3, DevOps, and external vendors while proactively monitoring system health to identify and mitigate potential issues

Requirements:

Min. Diploma in Computer Science, Information Technology, or related field
At least 3 years of relevant experience in helpdesk, application support, or technical support roles
Proven track record in maintaining and supporting business-critical production systems
Experience with: Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) / Linux/Unix environments

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elias Yeo HongJie (Outsourcing Team)

ScienTec Consulting Pte Ltd - 11C5781

Upload Resume | Portfolio

File types (doc, docx, pdf, rtf, png, jpeg, jpg, bmp, jng, ppt, pptx, csv, gif) size up to 5MB

First name

Last name

Phone number

• By submitting your resume or by disclosing your personal data in connection with your job application, you are deemed to have consented to the collection, use and disclosure of your personal data for use in accordance with our Privacy Policy (www.scientecconsulting.com/privacy-policy). If you wish to withdraw your consent, please write to dpo@scientecconsulting.com.

I acknowledge

• We request that you DO NOT provide sensitive personal data such as government identification numbers (NRIC, passport number, drivers’ licence ) or any other sensitive personal data that is not required at this stage of job application. Please be informed that we may delete such data accordingly. We regret to inform that only successful applicants will be contacted.

I acknowledge

• I wish to be considered for positions other than what I have applied for. I consent to the Organisation retaining and using the personal data according to the Privacy Notice so that I can be contacted with regards to such other job opportunities.

I acknowledge

Job Description

Our use of cookies