New Job Opening: L2 Application Support Engineer in 10 Pasir Panjang Rd, #10-01 Mapletree Business City, Singapore 117438

Job title:	L2 Application Support Engineer

Job Description

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm)

Working Location: South

Salary Package: SGD 4,500 + AWS

Employment Type: Contract

We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to join our operations and support team. You will play a critical role in ensuring the stability, reliability, and performance of our production systems by investigating incidents, resolving complex technical issues, and working closely with engineering and infrastructure teams.

Responsibilities:

Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
Investigate application errors, system alerts, performance degradation, and integration issues.
Restore services within agreed SLA/OLA timelines and ensure proper incident closure.
Perform in-depth troubleshooting using logs, metrics, and monitoring tools.
Conduct root cause analysis (RCA) for recurring or high-impact incidents.
Propose and implement corrective and preventive actions to reduce incident recurrence.
Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues.
Monitor system health, alerts, dashboards, and logs to proactively identify issues.
Maintain and update runbooks, troubleshooting guides, and knowledge base articles.

Requirements:

Minimum Diploma in Computer Science, Information Technology, or related discipline
At least 4 years of relevant experience in helpdesk, application support, or technical support roles
Experience supporting production systems in a high-availability or mission-critical environment.
Strong hands-on experience with:

○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc)

○ Linux/Unix environments

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Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781

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