New Job Opening: IT Helpdesk Agent | Government in 10 Pasir Panjang Rd, #10-01 Mapletree Business City, Singapore 117438

Job title:	IT Helpdesk Agent \| Government

Job Description

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm)

Working Location: South

Salary Package: Up to SGD 3,300 (with AWS)

Our IT Helpdesk Agent plays a crucial role in assisting inquiries and issues, ensuring that our services are accessible and effective. We are seeking dedicated individuals to join our team and provide top-notch support to our community.

Roles and Responsibilities:

Handle cases through various communication channels including hotline, email, online forms, chatbot, portal, or case management system.
Conduct initial troubleshooting in accordance with standard operating procedures (SOPs) and guides.
Escalate tickets to higher support levels and ensure resolution is achieved within the Service Level Agreement (SLA).
Accurately and promptly log all customer queries and follow-up interactions into the CRM system.
Identify and escalate emerging query trends or potential issues to the team leader.
Perform any additional relevant tasks as assigned by the Supervisor.

Requirements:

Minimum ITE/Diploma in computer science or information technology field or related field.
Minimum 2 years of working experience in Technical Helpdesk operation.
Prior experience in Government sector.

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Delete personal data not required at this application stage.
To withdraw consent, email dpo@scientecconsulting.com.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) – R25127375

ScienTec Consulting Pte Ltd – 11C5781

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