New Job Opening: Application Support Engineer (L1/L2) in 78 Shenton Way #33-00 Singapore 079120

Job title:	Application Support Engineer (L1/L2)

Job Description

We are looking for an L1+L2 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

Competitive remuneration package (up to $4,000 + AWS + VB).
Hybrid working arrangement.
Be part of a collaborative and supportive team that encourages growth.

Responsibilities:

Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 2 support.
Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
Work is arranged in a shift roster following a rotating 3-2-2-3 schedule.

Job Requirements:

Willing to work on rotating shifts including weekends and public holidays.
Prior experience with some programming languages (HTML, JAVA) will be an added advantage.
Good writing and communication skills.
Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
Prior experience in supporting web applications (Experience in supporting FinTech-related software applications is an added advantage).

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

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