New Job Opening: L1/L2 Application Support in

Job title:	L1/L2 Application Support

Job Description

We are looking for L1/L2 Application Support Engineer to join a fast growing software company in Singapore!

Salary up to $4,000 + AWS + Performance Bonus
Permanent position, great working culture and environment
Opportunity to handle FinTech/Trading platform related applications

 
Responsibilities:

Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

 
Requirements:

1 year of application/operations support experience
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Experience with some programming languages (HTML, JAVA) will be an added advantage
Comfortable to work on rotating shifts (24/7 operations)

Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781

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