Position: IT Software Support
- Working Location: Tanjong Pagar
- Working Hours: 12 hours shift (8am-8pm / 8pm-8am)- 15 working days in a month
- Salary: 4k Basic plus bonuses (2-3 months)
- Rotating shift: 8am to 8pm or 8pm to 8am
- You’ll have an opportunity to get your career on the fast track, by working with some interesting products and technologies
- At the same time, you’ll join a highly collaborative team, where you’ll be mentored by Lead Application Support, in order to grow your skills.
- Running on 24/7 shift level 1 application support.
- Assist in the maintenance of 24/7 applications, high-availability systems
- Identify and document user and system issues
- Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
- Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
- Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
- Conduct application testing, support client application testing, and collect and summarize test result
- Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
- Train users on applications and help them resolve application issues
- Liaise closely with business users and build good rapport
- Handle escalations and manage client expectations on an ongoing basis
- Qualification in Computer Science or equivalent
- Experience with some programming languages(HTML,JAVA) will be an added advantage
- Comfortable working directly with end users
- Willing to work on rotating shifts including weekends and public holidays
If you are excited with this opportunity and enjoy making things happen, do apply now!
Email your updated resume to: email@example.com by quoting "J40491" in your email subject for faster processing.
Elane Yap Theng Yu- R1989397
ScienTec Consulting Pte Ltd - 11C5781