Job title: Application Support Engineer J40075
Job type: Permanent
Emp type: Full-time
Location: 78 Shenton Way #33-00 Singapore 079120
Job published: 05 Feb 2023
Job ID: 40075

Job Description

We are looking for a Application Support Engineer (Work From Home) to join IT software company!


Working Location: Tanjong Pagar, 5 minutes away from MRT station

Salary Package: Basic Salary + AWS + VB (Permanent Roles)

Fintech Project Exposure: Blockchain / Crypto / Payment Gateway



  • Provide daily support to users including meets the service standards, maintained quality of service, resolved queries timely and accurately.
  • Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
  • Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
  • Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
  • This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.



  • Experience in supporting fintech related software applications is a plus.
  • Experience with some programming languages (HTML, JAVA) will be an added advantage.
  • Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous.
  • Willing to work on rotating shifts including weekends and public holidays.
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.


Email your resume to: and quote Job ID: J40075 for quicker response.


Kris Ang

Recruitment Consultant

Ang Wen Hao (Kris) – R2090523

ScienTec Consulting Pte Ltd - 11C5781