IT Software Support

What to Expect

5 day work week (Mon-Thu 8.30am-6pm and Fri 8.30am-5.30pm)
Remuneration Package: Up to 5k (basic) + AWS
Technologies used: Javascript (NodeJS / Golang)
You will be tasked to handle ticket issues raised such as the API integration problem / file cannot retrieve / etc

Tech-Ops (L1 Support)

Serve as the first point of contact with users who need assistance, and respond to them in a timely manner
Conduct basic troubleshooting to find out the level of support needed
Update tickets for Level 2 support and alert software engineers when technical issues are reported by users
Provide quick resolution/workaround and professional customer service
Following up with users to ensure the ticket is resolved
Redirect unresolved issues to the next level of support personnel
Keep a record of Q&A
Follow-up with users and the internal team
Provide feedback on processes and make recommendations for improvements
Analyse and spot recurring problems and customer concerns
Give a weekly report on feedback and queries
Administrative tasks

Requirements

Prior experience in tech support, customer service roles an advantage
Knowledge of computer systems and mobile devices, and coding is a bonus
Excellent communication skills
Prior experience using Zendesk a plus
Prior experience assisting customers by phone, live chat, email, social media and web form submissions

If you are excited with this opportunity and enjoy making things happen, do apply now!

Email your updated resume to: speytu(at)scientecpersonnel.com by quoting "J39953" in your email subject for faster processing.

Elane Yap Theng Yu- R1989397
ScienTec Consulting Pte Ltd - 11C5781