We are looking for an Application Support Engineer to onboard a FinTech Software Solutions company!
Opportunity to venture into modern web application technologies
Basic salary up to $4000 inclusive of AWS+ VB
Entry levels are welcome to apply for this position as training and guidance will be provided!
Working location at Central area
• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
• This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.
• Qualification in Computer Science or equivalent
• Willing to work on rotating shifts including weekends and public holidays
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Experience with some programming languages(HTML, JAVA) will be an added advantage
• Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.
Tong Yap Jin (Delvyn) - Outsourcing Team
ScienTec Consulting Pte Ltd - 11C5781