New Job Opening: Application Support Engineer J39913 in SG

Job title:	Application Support Engineer J39913
Job type:	Permanent
Emp type:	Full-time
Location:	SG
Job published:	17 Jan 2023
Job ID:	39913

Job Description

We are looking for a Application Support (Work From Home) to join IT software company!

Working Hours: Monday to Friday (Hybrid Arrangement)

Working Location: Tanjong Pagar, 5 minutes away from MRT station

Salary Package: Basic Salary + AWS + VB (Permanent Roles)

Fintech Project Exposure: Blockchain / Crypto / Payment Gateway

Responsibilities

Provide daily support to users including meets the service standards, maintained quality of service, resolved queries timely and accurately.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.

Requirements

Experience in supporting fintech related software applications is a plus.
Experience with some programming languages (HTML, JAVA) will be an added advantage.
Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous.
Willing to work on rotating shifts including weekends and public holidays.
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.

Email your resume to: spka@scientecpersonnel.com and quote Job ID: J39913 for quicker response.

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Kris Ang

Recruitment Consultant

Ang Wen Hao (Kris) – R2090523

ScienTec Consulting Pte Ltd - 11C5781

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